
Through the Cracks
Ikea phone guy: The “RATIONELLE” replacement shelves you ordered have arrived. You have five days to pick them up.
[We were on vacation, missed the deadline.]
Me: I’m here to pick up my shelves. Here’s the receipt.
Ikea young buck: Your five days have passed. The shelves have been returned to stock. I can charge you a restocking fee, sell you a new set (the same set, but now taken from the freshly replenished stock), and you can go to Customer Service to request a refund for the “old” ones you paid for but never received.
Me: That’s the most absurd thing I’ve ever heard of.
Ikea young buck: I’m sorry sir.
[I go downstairs, pay for the "new" shelves, wait 15 minutes for them to be retrieved from stock. Go to Customer Service, take a number, let the ceiling-mounted hanging TVs squirt toxic CNN juice all over me. Notice how the wall-mounted buckets meant to hold free replacement dowels, pins, and Ikea-original smart fasteners are all empty. Kill time with a corn dog and box of lingonberry juice. One hour passes, no lie. Now I'm officially late to meet a client, but don't dare give up my place in line. I've worked too hard for this, and a whole $25 is at stake. My number comes up.]
Ikea helpful lady: He said what? Let me check. No, your shelves haven’t been returned to stock. They’re ready and waiting for you. We’re sorry for the inconvenience. Here’s your refund.
And that’s how a 10-minute Ikea visit melts into 90 minutes. This is how we wade through phone trees trying to find clueful employees, whittle away the time we don’t have to whittle at the hands of incompetent high-school students, pay out of pocket to return defective items, tear out hair because of insane policies, slip through cracks not accounted for by automated systems.
Our lives as a series of frustrating encounters, connected by a fabric of retardation.
Mac Browser Smackdown
Ars Technica has an excellent side-by-side comparison of the nine (yup, nine) browsers currently available for OS X. Interesting to see that Safari is no longer fastest browser available (though it’s a heck of a lot faster than IE). Mozilla edges Safari on speed, by a hair. But Safari still came out on the top of the stack for a host of other reasons.
There was a thread here on birdhouse a while ago in which a few people said they were finding sites that didn’t render properly in Safari. I countered that I was having trouble finding any and hadn’t launched IE in a long time. The next day I did have some trouble using a complex multi-part form in Safari and had to switch to IE to get the job done, but haven’t had trouble since then. The Ars reviewer says virtually the same thing:
The current version [of IE] feels like a quick and dirty port to OS X and has some problems with more complex web pages. It’s a shame that this is still the default browser in OS X installations. … Thankfully, those days are over. I cannot remember the last time I had to launch it to access a web site. There is really no good reason to use this anymore.
My thoughts exactly (I also agree with the reviewer that the Mozilla-based browsers are crash-y and inelegant compared to Safari). After some disagreement at work (my colleagues are unconcerned with speed issues, more concerned that students would be confused by the transition to another browser … whatever) we decided to install both IE and Safari in the Dock and let students choose. So far they seem to be using about 70% Safari, informally measured.
Eyewitness I
A photo prof wanted to host an online photo auction, Eyewitness I, to raise funds to compensate for this year’s massive budget cuts. There’s open source auction software out there, and plenty of open source image gallery software, but how to combine them? (keeping in mind that I work on zero budget and even less time).
Ended up using Gallery, which allows people to leave comments on images. Altered the default templates (which is way harder than it should be) and then hacked the comments feature to function like an impromptu bidding system. It doesn’t do any fancy auction transactions, just lets the prof and other bidders see what the current high bid is. Everybody’s happy.
Codified Homophobia
A recent poll of 1,028 adults shows more than half favoring a possible law banning gay marriage. What “land of the free” were we talking about again?
I consider our codified, institutionalized intolerance of gay marriage to be an abuse of human rights. Not in the same league as torture or imprisonment for political beliefs perhaps, but we as a nation do punish people for loving whom they wish to love. Imposed morality for its own sake is imposed abuse. We rob others of their pursuit of happiness. Opposition to gay marriage is un-American.
Often in political or religious disputes, I can see the other side of the issue while defending my own, but try as I might, I cannot understand why anyone would oppose gay marriage. It’s just baffling to me. I also have trouble understanding how people can embrace religions that oppose homosexuality. It’s so plainly inhumane. If I ever choose to believe in a god, you can bet it won’t be such a blatantly inhumane god.
The AP had their poll. Here’s my own.
Hurtling Semi
Behind our house, the hills rise steeply. Moeser is virtually unbike-able, rising quickly into the heavens. This afternoon a semi truck lost its brakes at the top of the hill and hit huge speeds on the way down (I heard 100 mph being thrown around at the accident site). Slammed through multiple vehicles, then overturned in someone’s house just one block away from ours, and burst into flames. The house burned down. Cars it hit on the way down reduced to hideous smooshes. Eight people injured, some critically. One young boy apparently hanging by a thread, though no one died. Strangely, the resulting power outage (power pole taken clear out, live wires hurt some teenagers) reached all the way to Berkeley, some 20,000 people without power, but one block away, our power unaffected.
wpoison
Old hat, but thought I’d throw a monkeywrench into the spammer’s game with a local dose of wpoison. Back in ‘97, a spammer told Wired that this stuff didn’t work – that his Extractor bot could add 4,000 – 5,000 bounces an hour to a rejects list. But this script is infinitely recursive — unless the spambots are sufficiently clever, they should get caught in it indefinitely. And if enough people ran similar pages, surely it would make some difference. Yeah, I know, wishful thinking. Ah well, it’s free and can’t hurt.
iPhoto’s Lame-Oh Randomizer
Shot over 300 images over the Minnesota vacation, then whittled down to 120. The Achilles’ heel of digital photography is that there’s no risk/no expense, which encourages you to shoot five variants of everything, rather than one well-conceived shot. Nobody has any time, so the collections never get edited properly and you end up with mountains of superfluous bits to surf through in the future. With analog, each shot costs (financially, environmentally), so the image is conceived in the mind before being committed to film. Analog images are somehow less disposable.
It’s kind of like the difference between composing at the typewriter vs. the word processor (I wrote most of my college papers with a typewriter, only started using the UCSC mainframe during my senior year). When typing, mistakes are costly. So you roll your eyes, lick your lip, scratch your head, and conceive an entire paragraph mentally before committing to paper. Work from an outline so the pages come out in the right order. With word processing, you enter the process of infinite revision, spray your thoughts all over the page and let god sort ‘em out (or do it yourself). Thoughts are more malleable with a word processor.
Anyway. Discovered last night that if you set iPhoto’s slide show feature to randomize the images in an album, you’ll start seeing the same images over again very quickly.
- Displayed images are not dropped from the random queue
- The algorithm clearly favors some images, skipping others
Above: Miles at 11 months on the shores of Gull Lake, MN. Cousin Roya with famous goofy elastic mug.
American Splendor
Amy and Miles staying on in MN for another week, leaving me rare chance to see movies etc. Went with Chris to American Splendor — the movie interpretation of the underground comic of the same name. Paul Giametti as Harvey Pekar the perfect brilliant sadsack. Movie oscillates b/w dramatic recreation of the comic and conversation with Pekar himself. Layered, just like American Splendor itself was drawn by alternating artists.
As much as the movie deals with depression sans Hollywood, it’s also very funny, and in a peculiar way, delightful. A string of strange, simple poignancies. Pekar looks at self in mirror, mutters “Now there’s a reliable disappointment.” Also loved the scene of his neurotic wife in the bathroom mistaking WD-40 for air freshener (am I alone in thinking that WD-40 smells great?)
Airplane Reading
Spiels of Minuteman — Notes by Mike Watt on the early days of The Minutemen, lyrics, essays by Richard Meltzer (Blue Oyster Cult, rock critic), Joe Carducci (who ran SST from ‘82 to ‘86), Thurston Moore (Sonic Youth). Art by Raymond Pettibone. It’s hard to convey what Watt and the Minutemen mean to me. Some music from one’s formative years seems corny two decades later, other stuff just keeps sinking in deeper. Minutemen, and to a lesser extent, Firehose and other Watt side projects, are under my skin like benevolent chiggers.
fake contest
i'm making my case against a stack of comics
here comes the line...
"i'm loaded with rocket fuel!"
industry, industry we're tools for
the industry -- your clothes in
their laundry bleached of identity
you lie there naked
i lie here naked
both on the pavement why
are we different?
Also: Feeling rusty on philosophy roots from college, brought along Richard Osborne’s Philosophy for Beginners. Very succinct, palatable but dense rerun of any college history of philosophy class. Got through the Greeks and Romans, heading into the Arabs. Brother-in-law Steve pointed out that this book casts contributions of Christianity to philosophy in a fairly negative light. True, it’s fairly harsh on Christianity’s harsh history, but I’m not so sure it’s not just being accurate (Steve getting a PhD at the Talbot School of Theology).
Saturday Morning — the compilation of Saturday morning cartoon music covered by contemp. bands, e.g. Sublime’s cover of “Hong Kong Phooey” and Liz Phair’s version of the banana split’s Tra La La song — is a total disappointing bore and I’m sorry I bought it. Should have known better. Not a single track on the disc is as good as the original.
Grand View Lodge
Spending the week at Grand View Lodge near Brainerd, Minnesota with extended Kubes family. The classic American resort thing — fishing, golf, tennis, lakeside reading, yoga, meals included… It’s all about the kids — 11 cousins now, Miles the youngest, being showered with kisses and funny faces. By night, Cranium, Mexican train dominoes, political and religious discussions with brother-in-law. Total wind-down time, recharge batteries before students return next week. Absolutely no idea what’s going on in the outside world right now, and don’t much care. Vacation classique.
Biodiversity
In the BeOS days there was a fair bit of argument (no doubt repurposed from Linux turf) analogizing the healthy necessity of biodiversity in nature and platform diversity in the computing world. This line of thought beautifully re-played in Martin Price’s recent piece on Platform Diversity.
Personally, I’m sick of hearing about keeping systems secure from so-called “security experts.” All they ever talk about is patching Windows. You never hear one suggest that it might be a good thing if we weren’t all running the same stupid software. Of course they don’t. The lack of security in Windows is their bread and butter.
Thanks baald.
DNS Blues
When I chose ZoneEdit to handle all the DNS stuff for birdhouse, one of the criteria was that they use widely distributed servers for maximum reliability. When you set up a zone with them, the nameservers assigned are in different states, so if one has a power outage or failure, the other is still there to pick up the slack. The nameservers assigned to birdhouse were in New York and New Jersey. This, of course, became a problem when half the Eastern seaboard went down in yesterday’s power outage. So we had a frustrating service blackout yesterday. I moved birdhouse DNS over to dotster last night, but that change of course needed all night to percolate through the DNS tables.
Interestingly, each domain I’ve set up for customers gets assigned a different pair of nameservers, and most of those pairs had at least one machine stay up. So most of my customer sites kept right on running through the outage, even though they’re on the same machine.
Banana Splits
For some reason, started thinking about The Banana Splits again recently. I watched a lot of them between ‘69 and ‘71, age 5-7, and they burned themselves into my wee brain. This was in an era when all the tripping hippies went to work for Hollywood and made mainstream TV psychedelic as well. And they did it before there was much in the way of special effects. Sid and Marty Kroffts was running Liddsville, HR Puff-n-Stuff, Sigmund and the Sea Monsters… all these amazing over-the-top sets and absurd costumes. The Banana Splits weren’t produced by the Kroffts, but they did design the costumes and sets.
Anyway. Recently looking through a family album and came across the picture above — me at age 7 in a leisure suit for lads, on a shag carpet with brother John, building the original Aurora model of the Banana Splits Banana Buggy (color pix of that box here). Like most boys, my models sat around for years, then I blew them up with firecrackers at about 13 or so. Would love to have that buggy back. RetroResin is apparently preparing to re-release it.
Joined the Banana Splits mailing list, and the very next day the guy who was inside the Fleegle costume joined the list as well. Amazing.
If your memory of the Splits is vague, listen to the Tra La La Song — it’ll all come back in a rush. Gotta find some videos or DVDs of the old shows, have a festival at home.
Flippin’ like a pancake
Poppin’ like a cork
Fleegle, Bingo, Drooper and Snork
Follow-Up: J-School OS X Lab Migration
It’s been more than a year since I posted How Our OS X Rollout Was Hamstrung, on how the absence of a free version of Pro Tools for OS X was preventing the Berkeley J-School’s multimedia lab program from making the jump from OS 9 to X. The issue was that Pro Tools Free wouldn’t run in Classic mode, and we didn’t want our students dual-booting. We’re finally making the switch. And we had to dump Pro Tools to do it. Follow-up story at my ORA blog.
Wooden Mirror
This is fairly old (1999) but very cool — Daniel Rozin’s Wooden Mirror uses an array of wood chips mounted on tiny servo motors which position themselves to reflect light in something resembling grayscale (woodscale?) in response to a processed image coming in from a tiny camera in the middle of the array. The result is a panel of wood chips that reflects the appearance and motion of the person standing in front of it.
This QuickTime movie is probably the best way to appreciate (catch the second half for close-ups). Can’t recall having seen digital technology used to create such a totally analog experience before. Runs on an old Mac 8600 AV, software written in a combination of C and Macromedia Director, of all things.
Winnemucca
Totally therapeutic weekend at Dad’s place in Pioneer — after renting for five years, he finally bought the cabin he lives in. Hadn’t been there since we were snowbound last winter. In bad need of a weekend away, took a 5.5 mile hike to Winnemucca Lake. All reality is equally real, but something about boulders and pines and clear water and warm winds and eternal wildflowers seems so much more real than asphalt and Burger Kings. Can’t explain it. It just does. Miles rode in his new Kelty Base Camp, loved it. Dad greeted us in his Be t-shirt. Melted the weekend away.
Question for Arnold
As we learned during the run-up to the recall, there are NO requirements to be governor of California, other than being able to plonk $3500 on the barrel. And sure enough, Arnold has NO experience. It does not bother me that Arnold is an actor. I could really care less. But I would like to know why so many people think he’ll be a good governor just because they liked his movies.
More importantly, does Arnold actually believe that the duties of the office are so easy, so trivial, that he can carry them out better than politicians with a lifetime of experience? Arnold: Why should I believe that you can do anything related to running a state, let alone do it better than the incumbent, or other contenders? Most analysts agree that anyone in that office would have had the same budget problems Davis has had. I don’t get it.
Meanwhile, John Kevin Fabiani points out that conservatives may not be so impressed with Arnold once they get a closer look.
The Sadness of Things
I think this has been the saddest summer of my life. The weight of it all caught up with me today.
First there was Matthew’s death in June, which shook all of us to the core and has consumed a tremendous amount of emotional energy since.
Then something horrific happened to one of our grad students. Her mother had requested a restraining order placed on her father. The judge denied the request. Later, the father showed up, got into an argument with the mother, and ended up shooting and killing the 10-year-old brother and then himself. I can’t even imagine how an experience like this would affect a soul.
A few weeks later, the aunt of a co-worker — a woman who had helped raise her from a pipsqueak — borrowed an unfamiliar car (a pickup) and rolled it with some of the extended family inside. The aunt died, and others inside were horribly wounded. The young boy is still undergoing excruciating procedures to stretch his remaining skin up onto areas of his body that have none.
Then there was my mishap — a tiny event and insignificant repercussions in comparison, but it echoed Matthew’s experience so closely — car-on-bike, uninsured motorist — that it served as a poignant reminder of how blessed and lucky we all are to be alive from moment to moment. It’s all so fleeting. Matthew went under his car, I went over mine. He’s dead and I’m alive. Sounds glib, but that’s about what it comes down to. And physically, even though a fractured arm is small in comparison, it took the wind out of the summer’s sails. This wonderful new house, and I was not able to launch into any projects, not even able to mow the lawn. Robbed of some of the joy of the first months of home ownership. Put every project on the list on hold. Doubled the length of my commute. Made typing two-handed impossible. Made it hard to help with Miles. Just screwed everything up.
The universe wasn’t finished with us. While on a photo trek in Kashmir, the husband of one of our photography teachers was broadsided in a San Francisco intersection (car-on-car). He had to be pulled from the wreckage with the Jaws of Life, and is recovering slowly.
This morning, I woke up actually depressed about Arnold Schwarzenegger’s decision to enter the race for governor. Not depressed about him per se, just depressed that there are so many people out there that think this is a good idea. So star-struck that they can’t see how idiotic it is to want a leader who has never served in politics. That this actually seems not just okay, but desirable to people. About what Schwarzenegger’s image means in the collective unconscious — think of his movie rolls – and that this is what the collective consciousness actually wants. I should be able to laugh about it, write it off as the cartoon that it is — but I can’t, because it’s not. It’s real. And it’s fscking depressing.
Amy has been saying recently how depressing it is to take Miles into the city. To see the aggression of drivers all around, to see Miles fascinated with the shit left behind by homeless people, to see the rudeness and coldness and disconnectedness. She talks about second-guessing our decision to stay in an urban area rather than packing off to somewhere more rural, and I know exactly what she means. In contrast to Miles’ pure, unadulterated joy and innocence, this uglyness we’ve become so jaded to somehow gets … unjaded.
So I’m walking home from BART meditating on all of this, wondering where it’s all going and how we fit into it all and how to reclaim happiness, when I see something very surreal. Ahead of me on the sidewalk there seems to be a short woman packing a large doll into a garbage can. Only it’s not going in very well. I get closer. What I at first thought was the “doll” comes out from behind the can. Her face is bent, distorted. Her arms are tiny, with misshapen hands about where your elbows are. She kind of waddle/hunches, rather than walks. Then the other woman, red-haired, who had had her back to me, turns around. She’s the same height. Her face and body are similarly distorted, but different. Her face is stretched taught, as if made of plastic. I am caught in that uncomfortable space of wanting to stare but knowing I can’t. I smile at one of them. She is expressionless. They go back in the house. Are they sisters? Or just comrades? Thalidomide babies? It doesn’t matter. Their daily lives are painful in a way few of us can imagine.
I was shaken by the encounter, and trembled the rest of the way home. When I saw Amy, I just broke down. Cried. The sadness of the world just imploded on me, had been building all summer.
I am lucky to be alive, healthy. Most of us are. Enjoy your body, your health. Enjoy the hell out of them. Ultimately, they are fleeting. Regard cars with the utmost distrust, whether you’re in them or outside them. And above all, be kind to others. Increase the love.
Breastfeeding and the Boycott
The Lone Cheerio post, which started as pure whimsy, is now nursing a discussion on the relative merits of the ongoing boycott against Nestle for their (alleged) practices of pushing formula over breast milk in the third world. The pro-boycott position says that Nestle’s corporate greed hurts — and possibly kills — mothers and babies, and that we should vote with our wallets until it stops. The anti-boycott position says that formula is probably healthier than breast milk if the mother has low immunity, that the World Health Organization is probably warped by uneven political pressures, and that the boycott is an example of political correctness run amok.
Personally, I think that Nestle, like all corporate giants, will get away with whatever it can if unchecked. If the allegations are true, its practices are foul, and definitely boycott-worthy (well-organized boycotts do work). On the other hand, I know that we can’t lift a finger in this world without some of our actions supporting bad karma on one front or another. That organic onion in your stir fry tonight? Maybe picked by an underpaid, exploited immigrant farm worker. Breast feeding is too important to play games with. Even if formula has some advantages (Amy and I use it as an occasional substitute), it’s not worth the risk to the child’s health or later intelligence (breastfeeding.com references seven separate studies showing a correlation between IQ and breastfeeding — in the range of 3-8 IQ points difference between breast- and formula-fed children).
If you have strong feelings about this, do the research — find out whether the allegations are true or whether Nestle’s practices have changed in the 20 years the boycott has been running, and think carefully about the counter-arguments — will not buying Cheerios really make a difference to the parent company? Are there health benefits to formula (in the 3rd world) that in part offset its downsides? Is Nestle’s behavior pure greed, or something else?
Amy and I are still trying to figure out what to do.
The Other Birdhouse
xian forwarded the URL to another blog called “The Birdhouse.” My blog is a general-purpose catch-all broken into loose categories. His is dedicated to the topic of mental health. Wasn’t sure whether to feel flattered or upset by the copycat name. Since we’re both not-for-profit, there’s no question of business trademarks, but it just felt odd to see.
Then I saw that both he and I have pages called “Why is this place called The Birdhouse?” (his | mine). After reading his, I’m convinced that his site is not copying mine – the title is sincere and the story of its origins are touching. There’s more than enough room for more than one birdhouse on the web.
Napalm Death
A piece in The Chronicle this morning says that U.S. Marines dropped napalm on Iraqis during the war. The Pentagon has claimed that they destroyed all their napalm stockpiles two years ago, and that this wasn’t napalm. Turns out all they’ve done is tweak the benzene concentration. The director of Physicians for Social Responsibility says that trying to distinguish between these incendiaries and traditional napalm is “pretty outrageous.” Said one Marine, “The generals love napalm. It has a big psychological effect.”
Bonus surprise: The U.S. has not agreed to an international ban against using incendiaries against civilian targets.
awstats
Needed to set up traffic analysis for birdhouse customers and had heard good things about awstats. Decided to give it a shot instead of analog + report magic, which I’ve always used in the past (I’ve also used and liked AXS for smaller projects, though it requires placing custom code in each page you want to track, which makes it a non-contender for anything serious). awstats rocks. More succinct, easier to configure and customize, easy to create separate reports for specific parts of sites, just a generally clean and pleasant implementation. In fact, liked it so much I also replaced the J-School’s reporting systems with it today.
BeOS Zettel
Three bits of BeOS-related stuff bubbled to the surface today.
* Ludovic Hirlimann contacted me looking for a shout-out. He scored one of the really early AT&T Hobbit-based BeBoxen at an auction a while ago. Here is the version of BeOS it runs. Recently the hard drive died, and Ludovic needs to reinstall, and therein lies the problem — the machine won’t take any of the “recent” versions of BeOS — he needs the antique Hobbit-system install floppies, or a disk image from another machine. Contact him if you can help. He’s looking for the GUI version, not the early-early CLI-only system.
* While prepping some content for matthewsperry.org, got to corresponding with Matt Ingalls, who wrote some cool BeOS software for computer/human improvisation back in the day. Turns out that Ingalls now runs the Transbay Creative Music Calendar, and hosts it on Robin Hood for BeOS — the same httpd server that drove betips.net for years. I’m just amazed that there are not only still so many active BeOS users out there, but that there are still BeOS-hosted web sites. Groovy.
* Congrats to ex-Be employee and blogging friend Dan Sandler for being one of the Slashdot T-Shirt contest winners. I really do like Dan’s design the best, and I’m not just saying that.
2nd Fracture
Doc found another fracture in my wrist – one he didn’t spot the first time around. Not uncommon to miss them, apparently (I’m amazed they can see fractures on x-rays at all — so subtle). While I’m able to to type two-handed now, I still can barely move a spoon into my mouth – anything remotely resembling twisting the wrist is painful. The frustration mounts, ready for life to return to normal. Want to work on the house, change diapers, push the stroller, throw Miles up in the air, run away and join the circus.
Disclosure: Wrist pictured is not my own.
